Returns

Undeliverable Mail

Customers are responsible for reshipping costs due to incorrect address entered at checkout. Please make sure you enter the correct address including state, city, zip code, and apartment or suite number if it applies.

 

Returns

• You are able to return unwanted items within 21 days of the date your order is placed.  To start the return process please click here

 

Our Promise: 

• We stand by our products and service with confidence.

• We offer guarantee against manufacturing defects. 

• You must report a damaged, missing, or defective item within three days of the arrival of your item. Please email us at info@bohopink.com so that we can rectify the problem. If you wait too long to notify us about the damaged product, we will not be able to help you.  

 

Return details and products not eligible: 

• If you need to return an item, simply login to your account and request a return. Once your return is authorized we will email you information on where to ship back the item/items. Please do not ship us any items until you receive an authorization. We'll notify you via e-mail of your refund once we've received and processed the returned item.
•  For your convenience we will email you a return label. The $ 10 cost of shipping will be deducted from your refund. (domestic returns only)

• We only issue STORE CREDIT in the form of a gift card for returns. No refunds will be issued back to your original form of payment.  

• Orders cannot be changed, canceled, or modified after checkout. 

• Merchandise must be returned within 21 days of  delivery.  

• Merchandise must be returned in original packaging with tags attached.  

• We do not accept products that have been worn, washed, or altered.  Postage to return the unaccepted items will be your responsibility.

• Shoes must be unworn, without any scuff marks.  

• Final sale items are not eligible for return or exchanges.  

• Intimates, bodysuits, and accessories are FINAL SALE and cannot be returned or exchanged.

• Swimsuits can only be returned with the hygienic liner intact. 

• Items that are 40% off or more are FINAL SALE and cannot be returned or exchanged. 

• If your account is flagged for return fraud or abuse, we can’t accept your return.  

• Return abuse. We understand that clothes sometimes don't fit and you need to return them, we get it. However, any account that has an excessive return amount in a three month period will be flagged for return abuse. Should your return be flagged for return abuse you'll either be blocked from returning or shipping and restocking fee on any future returns will apply.

• As soon as we process your return, we will email you a confirmation notifying you that store credit was issued.  Store credit will be issued under the same email that your order was placed with. If you don’t have a Boho Pink account, one was created for you using the email you used when you placed the order.

• We are not responsible for any lost or stolen items or packages. If your package arrives damaged, you must notify us in 24 hours from the day you received the item. 

• A 15% repackaging fee applies if the items you return are in unsellable condition that have to be steamed and repackaged and tagged. 

• We are not responsible for items returned to sender by the USPS or UPS because the address is not found or no mail receptacle.

 

• Cancelled orders will be charged PayPal and credit card fees if applicable.

 

• International orders returned that have a value over $150 are subject to a 20% restocking fee.

  

Shipping

We can ship to virtually any address in the world via DHL Worldwide Express. Note that there are restrictions on some products that cannot be shipped to international destinations. Duties and taxes are calculated at checkout so you don't have to pay them upon delivery

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.